Frequently Asked Questions

• Wide Range of Products: From prescription medications to over-the-counter remedies, vitamins, supplements, and personal care items, we offer a comprehensive selection of products to meet your health needs.
• Quality Assurance: Rest assured, all medications and products available at MyPharma.lk are sourced from reputable manufacturers and adhere to strict quality standards.
• Convenience: Skip the hassle of traditional pharmacy ques and order your medications online with ease. Our user-friendly platform allows you to browse, select, and purchase products with just a few clicks. Or you can easily call or whatsapp on 077 5 667 667.
• Privacy and Security: Your privacy is important to us. We maintain the highest level of security protocols to ensure that your personal information remains confidential and protected.
• Expert Guidance: Have questions about your medications or health concerns? Our team of qualified and experienced pharmacists is here to provide you with expert advice and guidance every step of the way.

Yes, we are licensed and regulated by the National Medicines Regulatory Authority of Sri Lanka under registration number NMRA/R/3943/18, ensuring that we meet the highest standards for dispensing medicines and providing healthcare services.

We have our own temperature-controlled warehouse facility, and we have a dedicated, qualified staff working round the clock to fulfill all Mypharma online orders.

You can either scan or take a picture of your prescription and upload it through our website. Alternatively, you can call our hotline 077 5 667 667 to receive assistance from our customer care team in uploading it.

You can upload JPG, or JPEG files for your prescription.

MyPharma.lk online pharmacy service offers a wide range of prescription and over-the-counter medications for various health conditions.

A valid prescription is required for all prescription orders. Over-the-counter products are available without a prescription.

Yes, you can upload a single prescription file for multiple medicines.

Once you upload your prescription on our website, one of our licensed pharmacists will review it and contact you via phone call to confirm your order and discuss any concerns or questions you may have.

Yes, during the phone call with our pharmacist, you can discuss the affordability of your medication and make any necessary changes to the quantities or brands of your medication.

Yes, MyPharma.lk uses secure servers and encryption technology to ensure the safety and privacy of your personal and prescription information.

The ordering process is simple. Customers can select their desired medications, provide their prescriptions, and place their orders online.

Our goal is to provide timely delivery of medicine within 24 hours. However, due to availability constraints, it may be necessary to extend the delivery time to 48 hours in some cases. We will do our best to ensure that the medication is delivered as soon as possible.

We currently deliver worldwide subject to localCustoms regulations in respective cities or countries.

Yes, it is safe to purchase medications online through MyPharma.lk online pharmacy service. All medications are dispensed by licensed pharmacists and are subject to strict quality control standards.

We accept all major credit cards including VISA, MasterCard, and American Express, as well as bank transfers for orders placed via our hotline. Additionally, we also offer the option of cash on delivery.

MyPharma.lk online pharmacy service uses industry-standard encryption technology to protect customers' personal and payment information.

Customers can speak with a licensed pharmacist for advice and information about their medications and health conditions.

If there is a problem with your order, please contact our happiness hotline (077) 5667-667 for further assistance.

International deliveries can be tracked using the provided tracking number. Customers can call our hotline at 077 5 667 667 to receive updates on the tracking status of their order.

Delivery charges within Western Province – Rs.450.00 (per kg) Delivery charges out of Western Province – Rs.550.00 (per kg) Delivery charges for international deliveries – Depends on the destination and service needed.

Yes, depending on the requirement, Mypharma.lk can arrange special deliveries. Customers need to call our hotline to arrange this.

We have taken a lot of precautions to minimize mistakes, as we deal with medications. A qualified pharmacist always re-checks medications before dispatch. However, in any case where a customer receives the wrong item, we take full responsibility to replace it with the correct medicine.

Yes, every month we introduce a set of products with special discounts for our customers. Additionally, we offer a loyalty program where customers receive various price benefits and free services over time. We inform our customers about these offers through our website, social media channels, and promotional campaigns.

Yes, if you make a request, we can set up automatic refills where we reorder and deliver your medicines every month on a specified date

You can call our customer care hotline at 077 5 667 667 and inform us to cancel or modify your order.